Privacy Policy

Expalink is a global discovery and trade-connection platform that helps buyers find suppliers, post requests, explore business profiles, and connect with businesses worldwide. We collect only the information needed to facilitate those connections.

What we collect

• Account and contact details you provide (name, email, phone, company, location).
• Supplier profile content (business description, categories, service area, photos).
• Request details you submit through buyer request forms.
• Basic usage data (pages visited, device type) to improve the platform.

What we don't do

• We do not process payments or hold funds between buyers and suppliers.
• We do not take commissions on deals.
• We do not sell your personal information to third parties.

How information is shared

Supplier profile content is public so buyers can discover and contact suppliers. Buyer request details are only shared with suppliers we identify as possible matches. Contracts and payments currently take place directly between buyers and suppliers outside Expalink, unless a specific feature states otherwise.

When you are signed in and unlock a supplier's phone or email, that supplier and our admin team can see your name, email and how many times you opened their contact details, so they know who is reaching out. Anonymous listing views are not linked to your account.

If you ask Expalink for sourcing assistance, we may use and share the information reasonably necessary to identify and contact potential suppliers or service providers on your behalf. That can include your requirement details and the contact details you give us, so those businesses can respond to you.

Accounts and subscriptions

For supplier accounts we store your sign-in email, an encrypted password (or your chosen sign-in method), your listing content and its review status, your plan status, activation and cancellation dates, and basic activity counts such as profile views and contact clicks. Payment card details are never stored by Expalink.

Verification documents

If you submit identity or trade documents for a higher verification tier, they are visible only to our review team, are used solely to confirm the details on your listing, and are never published or shared with buyers. You can ask us to delete them once a review is complete.

Emails

We send account emails (confirmation, password reset) and notifications related to your listing or your request. Marketing emails include an unsubscribe link; account and transactional emails are required to operate your account.

Service providers

We rely on third-party providers for hosting, database and authentication, and email delivery. They process data only to provide those services to us. We do not sell personal information.

Retention

Listing and request content is kept while your account is active and for a reasonable period afterwards for records and dispute handling. You can ask us to delete your account and content sooner.

Your choices

You can request to update, export, or delete your account information at any time by contacting us through the site.

Contact

Questions about this policy? write to support@expalink.com or call +691 320 2500. You can also use the Contact option in the site footer.